App Support

App Support

Did not receive verification code?

This typically occurs when users mistakenly enter an incorrect mobile number during registration. Please confirm that you entered your mobile number correctly, then try submitting the information again.

This occurs when: 1) information such as the appointment date of your procedure or the assigned physician/surgeon is missing from your medical record, or; 2) your specific procedure or procedure combination is not yet supported by our app. If either or both of these issues occur, you should receive an error message in the app telling you what caused the issue. If information is missing from your record, contact your physician’s office and ask them to verify that the appointment date and a physician/surgeon is assigned to your appointment in their electronic medical record (EMR) system. If your procedure is not yet supported by our app, we will contact you by email or text message should your protocol be added prior to the date of your procedure.
This typically occurs when users mistakenly enter an incorrect mobile number during registration. Please confirm that you entered your mobile number correctly, then try submitting the information again.
If these do not correct the issue, contact us at SUPPORT@FRONTIVE.COM and one of our support technicians will assist you with the issue.
This typically occurs when users mistakenly enter an incorrect mobile number during registration. Please confirm that you entered your mobile number correctly, then try submitting the information again.

Account

Want to delete your account?
Should you decide to delete your account at any time, go to the “Account” section of the app in the upper right corner menu, then select “Delete Account”.
If you delete your account and have another procedure with the same physician/surgeon at a future time, you will need to create a new account from the beginning of registration.